Last Updated: June 2026
Welcome to Velmira.pk. We are committed to providing a smooth shopping experience and ensuring your orders are delivered safely and efficiently.
Shipping Policy
Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Estimated delivery times may vary depending on your location:
- Major Cities: 2–5 business days
- Other Areas: 3–7 business days
Delivery times are estimates and may be affected by weather conditions, courier delays, or other unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before you complete your order.
- Free shipping promotions may be offered on selected orders or during special campaigns.
Order Tracking
Once your order has been dispatched, you may receive tracking information via email, SMS, or WhatsApp (where available).
Returns Policy
We want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect item, you may request a return or exchange.
Return Eligibility
To qualify for a return:
- The request must be made within 7 days of receiving your order.
- The item must be unused, unworn, and in its original condition.
- Original packaging, tags, and accessories must be included.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or incorrect:
- Items marked as final sale or non-returnable.
- Products that have been used, washed, or altered.
- Personal care or hygiene products (if applicable).
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product:
- Contact our support team within 48 hours of delivery.
- Provide your order number and clear photos of the item.
- Our team will review your request and provide further instructions.
Exchanges
Exchanges are subject to product availability. If the requested replacement item is unavailable, we may offer:
- Store credit, or
- A refund (where applicable).
Refunds
Once your returned item has been received and inspected:
- Approved refunds will be processed within 5–10 business days.
- Refunds will be issued through the original payment method or another mutually agreed method.
Shipping charges are generally non-refundable unless the return is due to our error.
Contact Us
If you have any questions regarding shipping, returns, or exchanges, please contact us:
Website: Velmira.pk
